FAQ


 

Frequently Asked Questions

License Key Lookup:

Can’t find your license key? Use our online lookup: https://www.safecart.com/purchase-lookup/

I purchased Total System Care but I’am being returned to the website to purchase the product again.   

Resolution:  Please activate PC Total System Care:

1.  Open Total System Care  (Start -> Programs -> Total System Care folder -> Total System Care)
2.  Click on the About tab
3.  Click on Register
4.  Enter name where indicated
5.  Enter the license key received via email
6.  Click register
7.  Restart Total System Care

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License key does not work.

Resolution:  Make sure you are entering your correct license key.  Receipt numbers are sometimes mistaken for license keys.  Please re-check your order information email for your correct license key. Some helpful tips regarding your license key:

1. Copy (Ctrl + c) and paste (Ctrl + v) of your license key is recommended.

2. The correct license key format for Total System Care is: XXXX-XXXX-XXXX-XXXX (four series of four characters).

3. Please note that any 0 in the license key is a zero.

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How do I uninstall Total System Care?

Resolution:

1. Close Total System Care (if open)
2. Click Start > Programs > Total System Care
3. Click ‘Uninstall Total System Care’
4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

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I just completed running a scan and optimizing my PC. When I run the scan again it still shows errors that were not fixed.

Resolution: Make sure you close other programs (including your Internet browser) before you run the final fix (Repair & Optimize, Fix, Clean or Clean-up).  This is because Total System Carecannot fix or clean up items that are in use by other programs.

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